{"product_id":"bpo-performance-improvement-recommendation-generator","title":"BPO Performance Improvement Recommendation Generator","description":"\u003cdiv\u003eConverts BPO partner performance metrics — SLA misses, CSAT dips, quality score declines, AHT drift, and adherence gaps — into a prioritized improvement plan with root-cause hypotheses, specific corrective actions, owner assignments, and a 30\/60\/90-day recovery timeline formatted for a partner QBR or performance review. Use when a CX manager needs to diagnose underperforming outsourced teams and build a concrete, defensible improvement recommendation for a BPO vendor.\u003c\/div\u003e\u003cdiv\u003e\u003c\/div\u003e\u003cdiv\u003e\u003cem\u003eThis skill is delivered as a \u003ccode\u003e.zip\u003c\/code\u003e archive containing the skill in a named folder, matching the Anthropic SKILL.md format. Extract directly into your Claude Code skills directory (\u003ccode\u003e~\/.claude\/skills\/\u003c\/code\u003e) to install — or open and paste the contents into Claude.ai, ChatGPT, or any other AI tool.\u003c\/em\u003e\u003c\/div\u003e","brand":"penguin tree ai","offers":[{"title":"Default Title","offer_id":52471399940398,"sku":"bpo-performance-improvement-recommendation-generator","price":5.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0982\/4203\/6014\/files\/bpo-performance-improvement-recommendation-generator_075aac62-e35d-4b90-9dc4-958988e85d16.png?v=1787002928","url":"https:\/\/penguintree.ai\/products\/bpo-performance-improvement-recommendation-generator","provider":"penguin tree ai","version":"1.0","type":"link"}