{"product_id":"case-escalation-decision-tool","title":"Case Escalation Decision Tool","description":"\u003cdiv\u003eAnalyzes a support case against a structured escalation decision framework and returns a clear escalate-or-resolve verdict, the correct escalation tier, a ready-to-send handoff summary, and the resolution path if no escalation is needed. Use when a support agent is unsure whether to handle a case independently or route it to a specialist, manager, engineering, or another team.\u003c\/div\u003e\u003cdiv\u003e\u003c\/div\u003e\u003cdiv\u003e\u003cem\u003eThis skill is delivered as a \u003ccode\u003e.zip\u003c\/code\u003e archive containing the skill in a named folder, matching the Anthropic SKILL.md format. Extract directly into your Claude Code skills directory (\u003ccode\u003e~\/.claude\/skills\/\u003c\/code\u003e) to install — or open and paste the contents into Claude.ai, ChatGPT, or any other AI tool.\u003c\/em\u003e\u003c\/div\u003e","brand":"penguin tree ai","offers":[{"title":"Default Title","offer_id":52471400792366,"sku":"case-escalation-decision-tool","price":5.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0982\/4203\/6014\/files\/case-escalation-decision-tool_5413ea81-8bc8-447f-9eb2-5696927b9d78.png?v=1787001408","url":"https:\/\/penguintree.ai\/products\/case-escalation-decision-tool","provider":"penguin tree ai","version":"1.0","type":"link"}