{"product_id":"escalation-handler","title":"Escalation Handler","description":"\u003cdiv\u003eClassifies an incoming customer escalation by severity, type, and ownership, then generates a recommended response path with decision rationale, a customer-ready reply draft, and internal next-step guidance including routing, SLA target, and follow-up cadence. Use when triaging a heated customer complaint, deciding who should own an escalation, drafting a response to an angry or at-risk customer, or standardizing how a support team handles escalations.\u003c\/div\u003e\u003cdiv\u003e\u003c\/div\u003e\u003cdiv\u003e\u003cem\u003eThis skill is delivered as a \u003ccode\u003e.zip\u003c\/code\u003e archive containing the skill in a named folder, matching the Anthropic SKILL.md format. Extract directly into your Claude Code skills directory (\u003ccode\u003e~\/.claude\/skills\/\u003c\/code\u003e) to install — or open and paste the contents into Claude.ai, ChatGPT, or any other AI tool.\u003c\/em\u003e\u003c\/div\u003e","brand":"penguin tree ai","offers":[{"title":"Default Title","offer_id":67607269835054,"sku":"escalation-handler","price":0.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0982\/4203\/6014\/files\/escalation-handler_3a568c95-7a86-4921-b053-1155b024a736.png?v=1790906596","url":"https:\/\/penguintree.ai\/products\/escalation-handler","provider":"penguin tree ai","version":"1.0","type":"link"}