{"product_id":"support-response-drafting","title":"Support Response Drafting","description":"\u003cdiv\u003eDrafts empathetic, technically accurate support replies for email or chat based on ticket context, customer tier, and issue severity — including a primary response, a de-escalation variant, next-step clarity, and internal notes. Use when replying to a support ticket, handling an angry or churning customer, explaining a technical fix, or standardizing tone across a support queue.\u003c\/div\u003e\u003cdiv\u003e\u003c\/div\u003e\u003cdiv\u003e\u003cem\u003eThis skill is delivered as a \u003ccode\u003e.zip\u003c\/code\u003e archive containing the skill in a named folder, matching the Anthropic SKILL.md format. Extract directly into your Claude Code skills directory (\u003ccode\u003e~\/.claude\/skills\/\u003c\/code\u003e) to install — or open and paste the contents into Claude.ai, ChatGPT, or any other AI tool.\u003c\/em\u003e\u003c\/div\u003e","brand":"penguin tree ai","offers":[{"title":"Default Title","offer_id":52289661403438,"sku":"support-response-drafting","price":5.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0982\/4203\/6014\/files\/support-response-drafting_8aabf925-6a0b-49d6-b718-0851b0ee3adb.png?v=1783641870","url":"https:\/\/penguintree.ai\/products\/support-response-drafting","provider":"penguin tree ai","version":"1.0","type":"link"}