Customer Complaint De-escalation Script Generator

Generates ready-to-use de-escalation scripts for difficult in-store customer situations — with an opening acknowledgment, empathy language, boundary-setting phrases, resolution options tiered by authority level, and recovery lines — all aligned to a specific brand voice. Use when a frontline team needs word-for-word language to calm upset customers, handle refund disputes, defuse public confrontations, or standardize how staff respond to complaints.