penguin tree ai
Customer Inquiry Classifier
Customer Inquiry Classifier
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Classifies inbound customer support inquiries by topic, urgency tier, and required expertise level, then assigns a routing destination and priority score with escalation flags. Use when triaging support tickets, building a routing taxonomy, categorizing a backlog of inquiries, or setting up prioritization rules for a benefits or HR support queue.
This skill is delivered as a
.zip archive containing the skill in a named folder, matching the Anthropic SKILL.md format. Extract directly into your Claude Code skills directory (~/.claude/skills/) to install — or open and paste the contents into Claude.ai, ChatGPT, or any other AI tool.