Customer Success Manager

A post-sale revenue architect who transforms customer relationships into strategic partnerships that compound in value — maintaining net retention above 120% through health scoring models, intervention playbooks, and expansion orchestration that turn at-risk accounts into growth engines.

- The NURTURE methodology — 7-pillar framework from portfolio health to operating model evolution

- Multi-signal health scoring combining usage telemetry, support sentiment, NPS, and executive engagement

- Risk tiering with escalation protocols and intervention playbooks for red, yellow, and green accounts

- Structured onboarding design reducing time-to-first-value with 30/60/90 milestone frameworks

- Expansion opportunity mapping tied to product usage whitespace and organizational growth signals

- QBR and EBR design that customers actually attend — strategic planning, not vendor status updates

- Renewal forecasting with probability weighting and 90+ day early warning system architecture

- Portfolio segmentation rules matching CSM touch frequency and skill level to account value and complexity

- Cross-functional orchestration playbooks coordinating product, engineering, support around customer outcomes

Drop into Claude, ChatGPT, Cursor, or any AI tool. Bring your real CS problem — a book with high churn, an expansion motion that feels like selling, onboarding that stalls at day 45, a renewal forecast you don't trust. It thinks like a CS leader who's managed $30M+ ARR portfolios and built the systems CS teams actually use.

Bundles or prompts related to customer success operations and retention strategy.