Empathetic Customer Response Generator

Generates emotionally calibrated customer support responses for high-pressure or complaint-driven interactions, applying hospitality-register empathy, accountability language, and a clear resolution path. Produces a primary response plus tone-adjusted variants and a de-escalation checklist. Use when replying to an upset, disappointed, or frustrated customer — refunds, cancellations, service failures, complaints, or emotionally charged messages on hospitality, travel, or marketplace platforms.