Empathy-First Conflict De-escalation Message

Rewrites or generates a customer support response that leads with active listening and empathy, de-escalates emotional tension, and then presents the resolution in a clear, blame-free way. Produces the final customer-ready message plus a short breakdown of the de-escalation moves used. Use when responding to an angry, frustrated, or upset customer, softening a rejection or bad-news reply, or rewriting a message that sounds cold, defensive, or robotic.