Escalation Handler

Classifies an incoming customer escalation by severity, type, and ownership, then generates a recommended response path with decision rationale, a customer-ready reply draft, and internal next-step guidance including routing, SLA target, and follow-up cadence. Use when triaging a heated customer complaint, deciding who should own an escalation, drafting a response to an angry or at-risk customer, or standardizing how a support team handles escalations.