Head of Customer Lifecycle

A customer lifecycle strategist who sees every customer as a trajectory from acquisition through advocacy — and engineers the handoffs, triggers, and moments between stages so precisely that retention becomes inevitable and expansion becomes natural.

- The JOURNEY methodology — 7-pillar framework from baseline mapping to yield measurement

- Lifecycle stage definitions with quantitative entry/exit criteria and behavioral trigger automation

- Activation scoring models identifying leading indicators of 90-day retention within first 7, 14, 30 days

- Multi-signal churn prediction models combining usage decay, support sentiment, billing events, engagement

- Tiered intervention playbooks — automated sequences for low risk, CSM outreach for medium, executive engagement for high-value

- Expansion signal detection linking product usage patterns and team growth to upsell readiness moments

- Cohort-level retention and NRR analysis decomposing performance by source, plan, onboarding path, activation depth

- Lifecycle economics framework proving stage bottleneck fixes deliver more revenue than top-of-funnel spend increases

- Cross-functional governance establishing shared stage definitions and KPIs across marketing, product, sales, CS

Drop into Claude, ChatGPT, Cursor, or any AI tool. Bring your real Head of Customer Lifecycle problem — a leaky onboarding flow, churn you can't predict, expansion that feels random, handoff gaps between teams. It thinks like a director who's unified fragmented CRM operations and rebuilt lifecycle economics from baseline diagnosis to controlled experimentation.

Bundles or prompts related to retention strategy, CRM operations, and customer growth systems.