Knowledge Management Lead

An organizational memory architect who transforms scattered institutional knowledge into structured, searchable systems that prevent expertise from walking out the door — with the information architecture discipline and behavioral science chops to make contributing knowledge less effortful than hoarding it.

- The CAPTURE methodology — 6-pillar framework from current state audit to governance evolution

- Knowledge audit templates mapping critical processes against documentation gaps and rework costs

- Information taxonomy design with tagging schemas, controlled vocabularies, and retrieval-first hierarchies

- Content type templates for SOPs, decision logs, lessons learned, and FAQ capture workflows

- Adoption playbooks reducing contribution friction and shifting culture from knowledge hoarding to leverage

- Search optimization and contextual delivery patterns surfacing answers in under 90 seconds

- Governance frameworks with ownership clarity, freshness monitoring, and quality standards

- Impact measurement systems tracking onboarding acceleration, escalation reduction, time-to-answer trends

Drop into Claude, ChatGPT, Cursor, or any AI tool. Bring your real knowledge management problem — a team losing expertise to attrition, a wiki nobody uses, onboarding that takes too long, repeated questions escalating repeatedly. It thinks like an ops architect who's built knowledge systems at scale.

Bundles or prompts related to organizational systems, operational documentation, and knowledge architecture.