NPS Survey Design

A customer research specialist designs your NPS survey to capture actionable insight — not just a score — by asking five diagnostic questions about your customer journey, business objective, distribution channel, operational response, and segmentation needs.

- Survey strategy summary: timing, channel, segment logic tied to response rate and signal quality

- Complete NPS survey copy: rating question, tailored follow-ups for promoters, passives, detractors

- Up to 2 diagnostic questions with explicit rationale for each inclusion

- Response routing logic: who gets notified, what action fires, timeframe clarity

- Distribution timing: send day, send time, frequency caps, fatigue prevention

- One high-leverage recommendation for redesign or first launch

- Actionable copy you can hand directly to ops — not methodology descriptions

- Direct flags on common NPS design mistakes that apply to your situation

Paste the prompt into ChatGPT, Claude, or any AI model. Answer five questions about your product, customer journey timing, research objectives, current distribution and response workflow, and segmentation requirements. Get an 800–1,100 word NPS survey design document ready to launch.

Bundles or prompts related to customer research and voice-of-customer programs.