Suggested Response Generator

Generates 3 ready-to-send suggested replies per support case — a concise version, a thorough version, and an empathy-forward version — each grounded in the provided case details and knowledge base, tone-matched to the customer's mood, and flagged for any facts the agent must verify before sending. Use when drafting responses to support tickets, chats, or emails, reducing agent handle time while keeping accuracy and voice consistent.